The latest from Solva
Product updates, new features, and improvements — shipped regularly.
v2.1
Auto-resolution is now live
Solva now closes tickets on its own
This is the release we've been building toward. Until now, Solva helped your team answer faster; today, it can handle entire conversations by itself — from the customer's first message to a fully resolved ticket.
Trained on your help docs and past tickets, Solva recognizes the routine questions that make up most support volume — order status, password resets, refunds — and resolves them instantly, at any hour. When something falls outside what it can confidently handle, it escalates to your team with the full context attached, so nothing slips through.
Resolves common tickets automatically, 24/7
Learns continuously from your docs and past conversations
Escalates complex issues to a human, with full context
Complete audit trail for every auto-resolved conversation
Turn it on from Settings → Automations.
Introducing the analytics dashboard
See what your support is really doing
You can't improve what you can't see. The new analytics dashboard gives you a live view of how your support is actually performing — no spreadsheets, no exports, no waiting for end-of-month reports.
Track how many tickets Solva resolves on its own, how fast customers get a first response, and how satisfied they are afterward. Spot recurring issues before they flood your inbox, and see the impact of every change as it happens.
Real-time resolution rate, response time, and CSAT
Breakdown of auto-resolved vs. escalated tickets
Trends over time, so you catch problems early
Shareable views for your team and stakeholders
Find it in the sidebar under Analytics.
Automatic ticket triage
Every ticket, sorted the moment it lands
No more manually sorting your inbox. Solva now reads every incoming ticket and organizes it before an agent even opens it — tagged by topic, ranked by urgency, and routed to the right place automatically.
That means your team walks in to an inbox that's already triaged: the urgent issues surfaced, the routine ones handled, and everything filed where it belongs. No dragging tickets between queues, no guessing what to tackle first.
Instant categorization by topic and intent
Priority ranking based on real customer impact
Automatic routing to the right agent or queue
It works out of the box — no rules to configure.
Smarter, faster handoffs
Agents pick up right where Solva left off
The best handoff is the one the customer never notices. We've reworked how Solva passes conversations to your team so agents pick up exactly where things left off — no scrolling, no re-reading, no "can you explain that again?"
Every handoff now leads with a clean, structured summary of the issue, the customer's history, and what Solva already tried — so agents spend their time solving, not catching up. Routing is smarter too, sending each conversation to the right person the first time.
Cleaner, more structured conversation summaries
Customer history and prior steps included automatically
Smarter routing to the right agent
No setup needed — every handoff is better starting today.
