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FAQ
You have questions.
We have answers.
How is Solva different from a general AI chatbot?
A generic chatbot guesses from public data. Solva is trained on your help docs and past tickets, so it answers with your real policies, products, and tone — and resolves issues end to end instead of just chatting.
How many tickets can Solva resolve on its own?
It varies by business, but most teams see a large share of routine, repetitive tickets resolved automatically — things like order status, password resets, and refunds. Anything complex or sensitive is handed to a human with full context.
Is my data private?
Yes. Your data is encrypted in transit and at rest, and we never train public models on it. Solva is built to meet the security standards your team and customers expect.
Will it actually adapt to how we work?
Yes. Solva learns your knowledge base, your common issues, and your brand voice during setup, then keeps improving from every conversation. The longer it runs, the more it sounds and acts like your team.
What channels does Solva support?
Solva works across chat, email, and your existing help desk, so customers get the same fast answers wherever they reach out — and your team manages it all from one inbox.
Can I cancel anytime?
Absolutely. There are no long-term contracts — upgrade, downgrade, or cancel whenever you need. You keep full control of your plan.
How is Solva different from a general AI chatbot?
A generic chatbot guesses from public data. Solva is trained on your help docs and past tickets, so it answers with your real policies, products, and tone — and resolves issues end to end instead of just chatting.
How many tickets can Solva resolve on its own?
It varies by business, but most teams see a large share of routine, repetitive tickets resolved automatically — things like order status, password resets, and refunds. Anything complex or sensitive is handed to a human with full context.
Is my data private?
Yes. Your data is encrypted in transit and at rest, and we never train public models on it. Solva is built to meet the security standards your team and customers expect.
Will it actually adapt to how we work?
Yes. Solva learns your knowledge base, your common issues, and your brand voice during setup, then keeps improving from every conversation. The longer it runs, the more it sounds and acts like your team.
What channels does Solva support?
Solva works across chat, email, and your existing help desk, so customers get the same fast answers wherever they reach out — and your team manages it all from one inbox.
Can I cancel anytime?
Absolutely. There are no long-term contracts — upgrade, downgrade, or cancel whenever you need. You keep full control of your plan.
Give your team
their mornings back.
Connect your help desk and let Solva start resolving tickets today — no code required.
Give your team
their mornings back.
Connect your help desk and let Solva start resolving tickets today — no code required.